Interpersonal Communication Skills in the Workplace
By:Perry MCINTOSH,Richard A. LUECKE
Published on 2008-07-10 by AMACOM Div American Mgmt Assn
Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
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Book ID of Interpersonal Communication Skills in the Workplace's Books is 4rtIPiw85WwC, Book which was written byPerry MCINTOSH,Richard A. LUECKEhave ETAG "vTxjctaNrFA"
Book which was published by AMACOM Div American Mgmt Assn since 2008-07-10 have ISBNs, ISBN 13 Code is 9780761215110 and ISBN 10 Code is 0761215115
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Book which have "160 Pages" is Printed at BOOK under CategoryBusiness and Economics
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